Unused credits are refundable within 14 days of the purchase. Open a store ticket on our Discord with your receipt id. Staff refund the payment through PayPal and the credits are taken back.
Credits already spent are final. Spending credits starts the digital content you chose, and by spending them you agree that the right to cancel ends for what you spent.
Subscriptions: cancel any time; the current paid month is not refunded once its credits are spent.
Chargebacks: a chargeback or a PayPal dispute lost by us takes the credits back and locks the account's store access; a ticket opens with staff. Credits that were already spent are recorded as owed. There is no automatic ban.
Refunds go back to the PayPal account or card that paid, through PayPal. We never refund in credits or eddies.
Nothing in this policy limits rights you have under the consumer law where you live.
